Sky Receiver - How to force a software update?

Customers often contact us when their Sky Receivers behave erratically.

Forcing an update of the system software will often clear a multitude of problems. Here's how:

1) Locate the button on the front of the Receiver, named "Back Up".

2) Press and hold down the "Back Up" button...

3) WHILE HOLDING IT DOWN, disconnect then reconnect the power to the receiver (do not release the back-up button yet).

4) About 20 seconds after reconnecting power, all four coloured lights will illuminate on the front of the receiver.
If the TV is switched to Sky a message will also appear on screen.. "Updating System Software".

5) Only after the four lights illuminate and the message appears should you release the back-up button.


6) After about 10 minutes the reciever will return to "standby" (ie. red LED only).

7. Leave the receiver in standby for 1 minute as it carries out a self check.

8). Switch receiver out of standby (green LED illuminates).

9) The receiver will take a few minutes "Searching For Listings".

10) Enjoy.