While you wait for answers, we may have found some information which could help you.
Click here for Zen Not Boot UpCreative Zen X-Fi2 frozen in rebuild ,disc scan mode?
change battery?
creative volume control problem?
how can i unfreeze my creative zen 20gb mp3?
my mp3 player (creative zen mosiac)it frozen on the recovery screen it says?
My Creative Zen MP3 Player wont switch on?