While you wait for answers, we may have found some information which could help you.
Click here for Dualit Slice ToasterFix my 11EA56 Dualit toaster?
How can I fix my Dualit 2-slice toaster?
Fixing Dualit toaster model4T/thin?
What Screws needed for DUALIT Lite Toaster?
Dualit kettle JKT3 needs on/off switch. Told not possible by Dualit?
How do I repair my dualit 4 slice toaster?