While you wait for answers, we may have found some information which could help you.
Click here for Russell Hobbs KettleTool to open kettle?
how to reset Russell Hobbs kettle model 12535?
My Russell Hobbs kettle will not turn off?
Russell Hobbs Model RHK92COP leak from bottom?
Lid on the Russell Hobbs 20460?
an RH K2R kettle element has died ?