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Computers, Scanners (229 other questions)
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RX620 error message Printer error occured please see documentation ?

As above printer error message

Printer error occured please see documentation which says turn off and on again if it doesn't work contact dealer / Epson

they advise taking to repair centre at a inspection cost of £50.00 plus the cost to repair

Can i fix it myself ??


November 2009

There is more help available. Mend - error, message, printer, see, documentation
Need to mend your Epson scanner?

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Answers - mend, repair, fix

Hi I tried this fix on my rx620 which froze telling me that parts in my printer had come to the end of their life, of course they had, that's why amazingly the reset worked perfectly, Thanks very much for saving me a lot of writing and getting another printer.
Ps I find it helps to mop up some of the ink from the head cleaning pads as they get full.
Cheers, Mick.

August 2016

Today Jan 28 2011 this answer work for me on my epson rx620 THANK YOU

Donald Delia
January 2011

YEs! thank you Steps #3 & 4 worked!!!!

August 2010

I just got ours going again. I am not sure exactly which step cured it, but here is what I did.
1) take a flashlight and check for ANY scraps of paper or foreign objects in the paper path (I found a tiny bit of Christmas garland in mine)
2)I took a cotton swab and carefully dabbed up some of the excess ink on the foam pad below where the print head runs
3) I reset the printer as suggested by others (with the printer off, hold down the "stop" and "BW" buttons turn on the power, it will come up with a message about "init eeprom", wait a few seconds, then turn the power back off
4) reset again, this time holding down the "stop" and "color" buttons while turning the power on

The print head ran back and forth a few times, then the regular menu came up with no error!

I hope this works for you.
Merry Christmas

December 2009

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