bissell proheat 2x perfect except won't spray to floor?

I TOO have the same issue as I've read throughout the posts in this forum regarding the ProHeat 2X not spraying water in "floor mode".

I called Bissell today and they told me they would authorize "repair of the spray problem ("problem" being the key word). BUT upon calling the service organization they referred me too I was told they received a memo from Bissell saying that Bissell will ONLY pay for the sprayer itself (which may or may not be the "problem"). Where's that tape recorder when you need it?

Anyway, after reading many things that COULD be wrong, here I sit with the little red things unhooked from their "bed" but don't know quite how to actually remove and clean them. That is, I can't pull the red things out of the tubes, so maybe they ARE cemented in there from soap.

I've got a crushed (yes, CRUSHED) and after four surgeries already have to drive over 30 miles to bring the darn thing in to have it looked at.

IF it's just those stupid red nozzel things, please tell me how to get them off properly so that I can try everything possible before having to drive that distance. I've tried pulling them out of the hoses but they just won't budge.

I'm not even SUPPOSED to be driving as I've been on Vicoden by the gigaton since February 8th of 2010.

HELP!!!

P.S.: I've never used the heater on my unit, so I doubt that's the problem. Unit is PERFECT in every other way and I keep it immaculate. Even the tags are still on it and it's about 3 years old.

Thanks much!