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how can i fix my laptop?

I have a toshiba satalite A100 laptop when i turn it on it tells me that windows has encounted a problem and could not start properly and gives me a list of how to start it
safe mode
safe mode with networkin
start windows normally
etc
I have managed to get on the screen to start windows from last good working order etc
but none of these work
i think it needs rebooting to factory settings but i don't have the disc please help

jenny
August 2011

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Mend Computers, Notebooks/Laptop PCs
Free repair help for Toshiba notebooks/laptop pcs