Hi, yes i did get mine fixed by polti, it was some kind of valve that had gone, works fine now. Think it cost me about £75.00! They come and collect it from you-free of charge- have a look and do an assesment of how much it will cost to repair, they then ring you up and ask if you want it repaired or not and once again free of charge send it back, so quite a good service really. I just had a look on the polti web site and sent them an email- they called me- hope this helps ! Happy steaming!
Elaine Bell
July 2007