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I've tried operating the outlet control to let the pressure out but it's still locked solid
helen November 2015
From READING THE MANUAL:
3.6 Refilling with water
Note :
When the water in the boiler has been used up, the red low-water warning lamp (A6) will illuminate. The safety cap (A2) cannot be opened while there is any pressure at all in the boiler.
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2003 vE