Servis M6856W takes on water but does not wash?

I have a problem with a Servis M6856W it takes on water but does not wash, spin or take the softner into the machine. any ideas? i have taken clothes out and the machine does a cycle as if it was doing a wash, but as soon as i put clothes in, it just hums and drains. I have drained the water from plug at the bottom front is there anything else i can try? or do you know the issue and how to fix it.?