Dyson CR02 washing machine outer door stuck?

What did Dyson customer support say when you asked them?

Hjklp
August 2018

After switching off for a few hours we were able to open the door, which now sticks every time. We leave it for a while and are able to open it, but is there anything we can do to get it to open as normal? And what position should the manual door release screw be left in? When we checked it after the first door jam, it was in the horizontal position, and we did the quarter turn anti-clockwise to get it to vertical, but we have a feeling that it should perhaps be in horizontal position during normal operation. Does anyone know? Thanks, always.

Communiverse
August 2018