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My screen has gone blank!!!?

The screen is blank although the back light is on,I can still hear tracks but cannot "choose" content.I have download new firmware as per the manufacturers instructions with no success.The player is days out of warranty and is a Creative Zen Jukebox nx

Andy Jackson e-mail a.c.jackson@talk21.com
March 2005
I would write Creative and ask tech support. Their address is here:
http://www.creative.com/support/

...muck
May 2006

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Free repair help for Creative mp3 players