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Mend Household Appliances, Washing Machines

how can i fix washing machine, whirlpool heavyduty supercapicity plus?

the aggitator and drum are no longer spinning, however the motor is still running. When moved to the side, found a pile of black soot.

Nicole Birdwell
March 2008
WhirlpoolHousehold Appliances, Washing MachinesWashing Drum Spinning
That was not black soot, it was black rubber. Your motor coupling is torn up. It's an easy fix if you know what you're doing, but I suggest you find a service person or some one who knows how to repair it. To get to the coupling you need to take off the cabinet, then the pump and then the motor. Sounds more complicated than it actually is. Good luck.

Jennifer Ott, Good Appliance
April 2008

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Mend Household Appliances, Washing Machines
Mend repair fix Whirlpool washing machines