How do we get our remote fixed or replaced?

On rare occasions the infra red receiver within the TV can fail, resulting in no respose from the remote control. Any TV store offering good service will test your remote control in a few seconds and advise you, probably free or at a low charge.

Cobweb
January 2005

If you've checked the batteries are ok and correctly inserted, other common faults are:

1. Bent, missing or corroded battery terminals - replace terminals or staighten and clean with fine file.
2. Grease or liquid covering pcb carbon contacts - clean with damp cloth & dry immediately.
3. Dry soldered connections to the infrared diode at top of the remote - resolder.
4. Failed connections to crystal - replace crystal or repair lead wires.
5. Fractures to the printed circuit board if it has been dropped - usually not repairable.

If unrepairable...

Philips Universal Remote controls, covering most of their models are widely available from TV/Video suppliers. You shouldn't have any problem locating a replacement and they are generally reasonably priced.

(PS. I advise not posting personal details in online forums.)

Cobweb
January 2005