JOANNIE
ARE YOU USING HIGH EFFICIENCEY (HE) DETERGENT? YOU MUST USE IT IN THE NEW FRONT LOAD WASHERS. I LEARNED THIS THE HARD WAY, THE SAME AS YOU. I HAVE A KENMORE FRONT LOAD THAT ACCUMILATED UNDISOLVED DETERGENT. THIS OVER TIME LEFT BEHIND A OIL/GREASE LIKE SUBSTANCE. IT GETS SO HEAVY THAT IT FALLS OFF AND DEPOSITS ON THE CLOTHES.
I HAD TO DISSASSEMBLE THE WASHER AND CLEAN THE OOZE OUT. IT WAS RECOMMENDED TO USE LESS DETERGENT (HE). USE VINEGAR TO HELP WASH AWAY, AND HOT WATER CYCLES TO MELT IT.
GOOD LUCK!!!!
KEN A.
KENNETH ANDERSON
June 2005