Kenmore Ultra Fabric Care 80 Series.
The agitator ( the thing in the middle of the washer that holds the fabric softener ) is roatating at the bottom only. The stem seems to rest on the top with out any kind of "force" during the wash cycly. Is this normal? If not, How do I fix it?
It sounds like you need to replace the worn out agitator dogs under your agitator. You have to remove the dispenser cap and then a smaller cap to get to the bolt to remove the top have of the agitator. Once that is off flip it over and you will see the 4 worn out dogs.
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