Thanks Frank! The same thing just happened to my 1 year-old Kenmore ultrawash. My wife called for service scheduled for tomorrow and they mande no mention over the phone about trying the normal wash & heated dry, normal wash & heated, cancel sequence. I did it and it worked perfectly. My dishes are washing as I am writing this email and I cancelled the service appointment. That's $70 saved.
I am, however, disappointed in Sears for not mentioning this fix over the phone. I have had good experiences with Sears service in the past, but now I have my suspicions.
Jamey
September 2007