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my creative zen x-fi won't turn on?

I recently purchased a creative zen x-fi, and it was working fine until I went to charge it. I noticed during midcharge that the sidelight had turned off, and the screen was no longer displaying that my zen was being charged. I immediately took out the plug and found my zen to be overly warm. When I tried to turn it on, it wouldn't even light up. I plugged it back in, and nothing. Has the battery been fried?! Help!!

Jenn
November 2008

Creative Audio, MP3 Players Creative Zen Fine

just press the reset button, it doesn't do anything to you music. I just did mine now.

ando
September 2009

Yep - pressing the reset button did the trick for me! thanks. i was a bit worried there for a minute

lxb
March 2009

mine is doin the same but not over heating any1 no anything?? if i hit reset will it delete all my music n films?? plz help

colin
February 2009

I'm also having the same problem. I didn't notice mine over heating.... maybe i left it on all night? Anyway, i woke up this morning, no light, didn't turn on, nothing happens when i plug it into USB, going to check Creative's website for solution.

Vince
January 2009

have you tried pressing the reset button on the side?

goody
December 2008

I have a 2 year warranty, that is still in effect. I have a RMA# 8JUL87763. I don't know what the address to send to for repair.

Paul Shepard
November 2008