AC Power only?

Unplugging the ac power should not disable a laptop.

You need to tell PC World that if they don't comply with the law. (Sale of Goods Acta and Supply of Goods and Services Act.) you are going to take them to court (Small Claims).

In the UK faulty goods are the responsibility of the RETAILER, NOT the manufacturer. Additionally during the first six months it is up to the retailer to prove that the goods are NOT faulty not the customer prove that they are!

As PC World have already, in my opinion, treated you badly I would take it back. Demand the see the manager. Explain what you have been incorrectly told by his/her staff and demand a refund - to which you are entitled in law. Keep the threat of the Small Claims Court in reserve.

T
January 2009