forgotten password?

Hi, did you manage to sort this out? My 13 year old daughter has forgotten her password. She can use her laptop via another user account but cannot use defrag or download 3rd party software since it asks for the password we dont know. The laptop is getting slower and slower obviously requiring a defrag and other maintenance which we cannot do.
Best regards, Peter Sullivan.

Peter Sullivan
December 2009

Bios password or windows password? If its bios you have to pull a jumper on the motherboard, if its windows i may be able to help. is it xp or vista?

Brandon
June 2009