While you wait for answers, we may have found some information which could help you.
Click here for Zen Creative Recoverymy mp3 player (creative zen mosiac)it frozen on the recovery screen it says?
creative muvo mp3?
how can I make my Zen Creative MX battery last longer than 1 hour?
How can I fix my frozen creative zen? It's tricky?
how can i unfreeze my creative zen 20gb mp3?
change battery?