Have only tried to use the machine once but shattered the needle because it didn't go right through to the bottom - seems to be catching somwhere on the spool casing
Hello Julia,
Sounds like it needs retiming, email me with your model and I will attach instructions, type my address as you say it not as you read it because this site does not allow email addresses to be shown.
Ken
drivewithken at blueyonder dot co dot uk
November 2009