hi karl im afraid i cant give you the answer to your question but have one for you, have boulter been out to you and replaced the burner? as all 500 series boulter boilers were to have the burners replaced due to faults the company were aware of this is free to you and if you havent already had it done all you need do is call them to arrange for there engineer to visit, had mine done before xmas only took 20 minutes . hope this helps good luck alex
alex k
February 2010