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How can I unlock the buttons on my mp3?

Someone gave me a Philips GoGear MP3 player. Model #SA1VBE04K. When I connect it to my computer, it comes on. The buttons don't work. I can't get the menu to come on. What's the problem? Also, it didn't come with the installation software. Please help me.

Tippi39
June 2010
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Find out how to mend Philips mp3 players