Acer Aspire 8935G?

I have a crack in the screen going from the camera in a arc to the right hand side of the screen.Acer have fought me every step of the way and have rather funnily tried to make out that i had installed software that had caused the crack! PMSL!. it took 2 phone calls and more than 30 minutes to get them to finally admit that it more than likely is a fault that was already present when i bought the laptop. what a bunch of muppets...plus i could hardly understand the acer rep which made getting my point through twice as hard. stick well away from acer support if you can. has anyone got any hints or tips on dealing with them?.