zanussi wd 15 not washing?

Hi all, I have a problem with my washer. when starting a cycle the time appears on the right hand side of the screen waiting to count down. the washer starts to fill up as it should then all of a sudden the clock count goes to 1, then nothing happens. I've tried a spin cycle and used the dryer on the machine and they work fine, I'm starting to pull my hair out so please could any one help me.. There is no error message?