Did you get the machine fixed?
I have the same problem, mine is 2 years old. I suspect the heating element has failed on mine, but not getting the drum going round at all makes me suspect something more as well. Pump is fine, motor seems fine and turns smooth.
To Reset I do this and I also get the E11 fault code
Turn the machine off
Set the program knob so it is on Cottons
Press the Start Button and keep pressed
Turn on The machine while keeping the start button pressed
Keep the start button pressed for about 10 seconds
Release start button (This is where I see the E11 code)
press again and all the lights flash
press again seems to stop the lights flashing.
Stephen Moxon
March 2011
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