renailt megan scenic 54reg bonnet wont open?

the catch in side the car (pas side) pulls as far as it will go,you can here a little click from where the release is at the front, it doesn't pop up tho, i have tried getting some one to pull the lever in side car, while i pulled the release at the front , still no joy, do only had the car a few days need to do checks and service light is on too, i need to get in there..