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Sky + remote control will not change the volume or mute. ?

Sky + remote control will not change the volume or mute. We purchased a new remote but this has not solved the problem. Is it an issue with the box we can repair ourselves or do we need to get an engineer to look at it?

Lynne
September 2012
SkySky Sky+Video, Satellite ReceiversRemote Change Volume
Try this link
http://www.sky.com/helpcentre/tv/remote-controls/operate-tv-with-sky-remote/

Roger
September 2012

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