it is stuffed with debris preventing you from undoing it, tilt it back against the wall and try again by going anti clockwise/clockwise. if it doesnt budge you will have to remove the front panel to gain access to the pump/hoses for removal for cleaning out. there is a hidden screw in the bottom rh side of soap dispenser that needs removing if panel has to be removed
keymatic irl.
January 2013
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