While you wait for answers, we may have found some information which could help you.
Click here for Creative Zen Visionmy mp3 player (creative zen mosiac)it frozen on the recovery screen it says?
How can I fix my creative zen sleek photo?
Creative Zen Sleek Photo?
Creative Zen X-Fi2 frozen in rebuild ,disc scan mode?
My Creative Zen MP3 Player wont switch on?
How can I unfreeze my Creative Zen Mozaic (EZ 100, 16GB)?