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Snapped cord on starter Qualcast Trogan 18?

I need to replace the cord. I have tried to wind the recoil back but it just keeps on turning whith no tension. Turn it one way and two metal arms come out but still no tension the centre feels like it has a spring below.

Allan
October 2014
needs stripping out the recoil spring might need attention if unsure drop it to a local dealer it should be no more than £10 to rewind and re rope if spring ok

TLR Garden Machinery
November 2014
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Mend Garden Tools, Lawn Mowers
Free repair help for Qualcast lawn mowers