what is the matter with my washing machine beko wma 1512s?

could anyone help me please i need to know what wrong with my washing machine, when i put it on a cycle eg, program 5 to do a 40 wash it is just clicking past all the programs and sometimes it spinning sometimes it dosnt so when the cycle is finished the drum still has water in it so when i open the door the water pours out thinking it has done the cycle but it hasnt. Ive just put it on a 60 wash and the glass on the door is freezing cold dosnt seem like its heating up. Please help me