While you wait for answers, we may have found some information which could help you.
Click here for Russell Hobbs HelpReplacing spring in Russell Hobbs lid 20460 kettle?
an RH K2R kettle element has died ?
Russell Hobbs electric kettle?
My Russell Hobbs kettle will not turn off?
Tool to open kettle?
How can I mend my Russell Hobbs kettle model 25502?