While you wait for answers, we may have found some information which could help you.
Click here for Help 20 GbHow can I unfreeze my Creative Zen Mozaic (EZ 100, 16GB)?
how can i unfreeze my creative zen 20gb mp3?
change battery?
creative volume control problem?
Creative Zen X-Fi2 frozen in rebuild ,disc scan mode?
how can I make my Zen Creative MX battery last longer than 1 hour?