I had a problem with a Tefal Express Iron; it was leaking. Tefal told me that they could repair it but I would have to send it to them plus £25. Even if they couldn't mend it, the £25 was theirs.
I took it to a local repair shop, who did the job for less than that.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix steam irons.