I think you need software tools as they seem to have "sealed it up".  By the way the 64 bit dual core Vista laptop that I bought went back as soon as the store opened.  It was an absolute disaster, more like a fan heater than a laptop!  It overheated, crashed, wouldn't run "legacy" software, and had no word pro. Oh dear!  It was an extremely good emailer I have to admit as it had a built-in spam sorter.  XP is OK 4 me!
                 Davey
                
 March 2008