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How can I fix the lower oven of my Zanussi double oven and grill ZCE 7701?

How can I fix the lower oven of my Zanussi double oven and grill ZCE 7701. Neither fan or heater operating continually. Occasionally they will operate for a few seconds. Supply is steady at the fan and heater but apparentely not being switched to neutral.
Is this done via thermostat?

Kevin Gralton.
August 2008
just check for loose/burnt connection in box at back where you have got the cooker cable entering

ck
August 2008

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