Dimplex Electric Fire MKII flame effect stopped moving, help?

Hi
I had the same problem. Behind the lights is a long fluted tube, this is the fan and has probably stopped turning. Try flicking it round to try and get it going again. I do it with my finger but really you better try a little piece of wood or something, just in case. It works for mine but still stops now and then.
It must the the little bearings at each end getting a bit sticky.

Ian
November 2009

Sounds like the fan which blows the ribbons has failed -there is little else to go wrong. They are not difficult to replace and can be bought from Dimplex parts agents, however they are not cheap.

Lee
February 2009