NSM Prestige es 160 problem?

NSM Prestige es 160 problem?
I have owned my machine since 1996 and have had no problems until just recently. When the music selection was entered, the record drive went to the chosen selection, the record transfer arm went up and then the cycle stopped and did not complete engaging the record into the record drive. Now the transfer arm is stuck in the up position and I had to remove the record magazine to prevent the arm from breaking off.
Any ideas on what the problem might be and how to fix?

Ed
April 2013

hi is your arm tight on the shaft try a sqirt of w .d 40on gears and shafts

steve
November 2010