How do I get a spare rechargeable battery?

I have a similar problem - battery appears charged but there is no power under pressure. I have rung my local B & Q and the guy there said they have spares although there are different types. Can you not get your local store to order one - after all it is a B&Q make ! tech helpline 0845 300 2577 - which is where I will be going if they dont have one when I get in - other than that it will be a new drill but steer away from them !

Papa Treeve
March 2010