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itec horizon alarm "C"?

Hi, a "C" is displayed on my ITEC HORIZON control panel. The user-manual says that "C' stands for "Engineer Reset" (?), and says to call the alarm company's assistance. Anybody here would know how to fix it otherwise? Thanks!

Dave
March 2010
Security Systems, Home Alarm SystemsItec Horizon Alarm C
Hi ! Sorry to ask, what's the "Engineer Code" used for? Can we assume this is e.g. 1234, what to do next? Thanks again, D

Dave
March 2010
If you know the Engineer Code, I can help, if you don't .........

acorn
March 2010

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