While you wait for answers, we may have found some information which could help you.
Click here for Pfaff Creative BobbinHow to replace Creative Touch 1036 Bobbin Case?
how do I fix my Pfaff Creative 1471??
I have a singer creative touch 1036?
Pfaff Creative 7550 sewing machine stuck in slow mode?
where?
Can a faulty bobbin hook cause my sewing machine to skip stitches?